First Nationwide Hospital-By-Hospital Survey Of Patient Satisfaction Released: Results Not Flattering for Long Island Hospitals By SEO Admin on April 13, 2008

For the first time, the federal Centers for Medicare & Medicaid Services has posted consumer survey information on its Hospital Compare Web site (www.hospitalcompare.hhs.gov) that attempts to capture the experiences of a patients in a hospital. It is a unique attempt by the government to evaluate hospital care from the perspective of the patient. Unfortunately for Long Islanders, on average, Long Island hospitals scored lower in patient satisfaction in eight out of 10 measures compared with other hospitals statewide or nationally. The Island's largest health system, North Shore-Long Island Jewish Health System, did not fare well on the survey. Long Island Jewish Medical Center in New Hyde Park scored below the state and national average in all 10 areas. North Shore University Hospital in Manhasset scored below the state and national average in 8 out of 10 measures. Other North Shore-LIJ hospitals also scored below the state and national average, including Plainview Hospital (all 10 measures); Southside Hospital (nine measures); Franklin Hospital Medical Center (nine measures); and Glen Cove Hospital (seven measures). The Hospital Compare website was created to establish a national standard for collecting or publicly reporting information that would enable valid comparisons to be made across all hospitals. Hospital Compare uses data collected from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. HCAHPS is a core set of questions that can be combined with customized, hospital-specific items to produce information that complements the data hospitals currently collect to support internal customer service and quality-related activities. The HCAHPS survey is composed of 27 items: 18 substantive items that encompass critical aspects of the hospital experience (communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital); four items to skip patients to appropriate questions; three items to adjust for the mix of patients across hospitals; and two items to support congressionally-mandated reports. Three broad goals have shaped the HCAHPS survey. First, the survey is designed to produce comparable data on patients' perspectives of care that allows objective and meaningful comparisons among hospitals on topics that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve quality of care. Third, public reporting will serve to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment. The personal injury lawyers at Levine & Slavit have decades of experience handling personal injury claims including those involving medical malpractice and wrongful death. For 50 years spanning 3 generations, we have obtained results for satisfied clients. If you or someone close to you has been injured or killed as a result of medical malpractice, contact the personal injury lawyers at Levine & Slavit for their help. We have offices in Manhattan and Long Island, handling cases in New York City, the Bronx, Brooklyn, Queens and surrounding areas. To learn more, watch our videos.

Related to This

Levine & Slavit, PLLC Logo

Levine & Slavit, PLLC

The law firm of Levine & Slavit, PLLC has served clients in Long Island and the Greater New York City-area since 1957. We are a team of personal injury and wrongful death lawyers who work tirelessly for victims' rights. Our team is licensed and affiliated with the:

  • New York State Bar Association
  • New Jersey Board of Bar Examiners
  • Florida Board of Bar Examiners
  • U.S. District Court Eastern District of New York
  • U.S. District Court Southern District of New York

Please contact our practice online for a free consultation or call (212) 687-2777 to speak to an attorney today. 

Contact Us Today

Rate, Review & Explore

Social Accounts Sprite
Google map image of our location in 60 E 42nd St Ste 2101 New York, NY

Manhattan Office

60 E 42nd St
Ste 2101
New York, NY 10165

Open Today 9:00am - 5:00pm

By Appointment Only

Google map image of our location in 350 Willis Ave Ste 100 Long Island, NY

Mineola Office

350 Willis Ave
Ste 100
Long Island, NY 11501

Open Today 9:00am - 5:00pm

By Appointment Only

(212) 687-2777 Send a message