Health Insurers’ Physician Ranking Programs Spark Concerns About Consumer Deception: Investigation by New York Attorney General Leads to Agreement

New York Attorney General Andrew M. Cuomo has been conducting an industry-wide investigation of doctor ranking programs, concerned that the insurers use their ranking system to steer their insureds to doctors who cost the insurers less but are not as well qualified to treat the insured as physicians who are more expensive for the insurer to pay. This investigation has led to an agreement, announced earlier this week, with healthcare industry leader, CIGNA Healthcare, regarding its doctor ranking programs.

Investigations performed under the leadership of the Attorney General show that consumers cannot rely on these programs blindly. Previously, in letters … Read the rest